Shipping, Refunds & Returns
Shipping:
Please let us now if you need an item urgently and we will do our best to get it to you as quickly as possible.
Uk & International – Please email us for a quote
If the Artwork is damaged upon arrival please notify us via email within 24hours of the receipt of your item with detailed description and photographs of the damage.
Return & Refund Policy:
Thank you for shopping at www.HeartofTheTribe.com
If you are not entirely satisfied with your purchase, we’re here to help.
Returns on Original Artwork:
Items Over £300 must be returned (or notify us via email) within 48 hours of purchase. If the artwork is needing to be returned via courier, it is the client’s responsibility for returning artwork back to the gallery in a safe and timely manner.
A refund will be issued upon the gallery receiving the artwork and after it has been checked for any damages.
Items under £300 must returned within 7 days to qualify for a refund. If the artwork is needing to be returned via courier, it is the client’s responsibility for returning artwork back to the gallery in a safe and timely manner.
A refund will be issue upon the gallery receiving the artwork and after it has been checked for any damages.
Returns on Merchandise and Prints:
You have 14 calendar days to return an item from the date you received it.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. A refund will be issue upon the gallery receiving the artwork and after it has been checked for any damages.
Returns continued:
Your item needs to have the receipt or proof of purchase.
The customer is responsible for the cost of postage and packaging for any returned items.
Shipping costs are non-refundable.
If the Artwork is damaged upon arrival please notify us via email within 24hours of the receipt of your item with detailed description and photographs of the damage.
Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
Refunds can take from 9 to 14 days to be repaid into clients back accounts.
Contact Us:
If you have any questions on how to return your item to us, contact us by emailing gallery@heartofthetribe.com