We aim to dispatch all products within 2 working days.
Please let us now if you need an item urgently and we will do our best to get it to you as quickly as possible.
Within the UK;
Artwork (under £2500) – Parcelforce Next Day Delivery – Price dependant on size and weight.
Artwork (over £2500) – Specialist Artwork Courier – allow up to 7 days. £90 per item.
Merchandise – Sent by Royal Mail Signed for (1st class) – up to 3 items £6.50, more than 3 items £10.
Postcards – Royal Mail (1st class) – £1
Ceramics – Collection Only
International – Please email us for a quote
Return & Refund Policy
Thank you for shopping at www.HeartofTheTribe.com
If you are not entirely satisfied with your purchase, we’re here to help.
Returns on Merchandise and Prints
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
The customer is responsible for the cost of postage and packaging for any returned items.
Shipping costs are non-refundable.
Returns on Original Artwork
We do not accept returns on Original Artwork unless the Artwork is damaged upon arrival.
If you wish to return an item, you need to email us within 24hours of the receipt of your item with detailed description and photographs of the damage.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
If you have any questions on how to return your item to us, contact us by emailing firstname.lastname@example.org